Welcome to mallusspicesonline.com By using this website, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before making any purchase.
1. Introduction
This website is operated by Mallu’s Spices Online, a Kerala-based online store selling authentic spices and related products. Throughout the site, “we”, “us” and “our” refer to Mallu’s Spices Online.
2. Use of the Website
By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.
3. Product Information
We strive to ensure that all product details, descriptions, and pricing are accurate.
Product images are for reference only; actual packaging may vary.
Prices may change without prior notice.
4. Orders & Payments
All orders placed through the site are subject to availability and acceptance.
We accept payments via Credit/Debit Cards, UPI, Net Banking, and approved gateways.
Once an order is confirmed, it cannot be cancelled or modified.
5.Shipping & Delivery Policy
Thank you for shopping with Mallus Spices Online We are committed to delivering your order accurately, in good condition, and always on time.
Domestic Shipping (Within India)
Processing Time: Orders are usually processed within 1–2 business days after payment confirmation.
Delivery Timeline: Standard shipping takes 4–7 business days depending on your location.
Express Shipping (if available): Delivered within 2–4 business days.
International Shipping
Processing Time: Orders are processed within 2–3 business days after payment confirmation.
Delivery Timeline: Standard delivery usually takes 10–15 business days depending on destination country and customs clearance.
Express Shipping (if available): Delivered within 5–7 business days.
Order Tracking
Once your order is shipped, you will receive a tracking number on your registered email/phone number.
Shipping Charges
Domestic and International shipping charges will be calculated at checkout based on order weight, size, and destination.
Customs duties or import taxes (for international orders) are the responsibility of the customer.
Delays
While we strive to deliver on time, delays may occur due to:
Courier service disruptions
Public holidays or natural events
Customs clearance for international shipments
For any shipping-related queries, please contact us at mallusspicesonline@gmail.com or call us at +91 70120 16865.
6. Returns & Refunds
Returns are accepted only under the following conditions:
Wrong product received
Damaged item upon delivery
To initiate a return:
A return request must be made within 24 hours of delivery.
The unboxing/opening video is mandatory as proof for return approval.
Products must be unused and in original packaging.
Once the return is verified and approved, a refund will be processed within 5–7 business days to the original payment method.
7. Intellectual Property
All website content including text, graphics, logos, and product photos are owned by Mallu’s Spices Online. Unauthorized use is prohibited.
8. User Accounts
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
9. Limitation of Liability
We are not responsible for any loss or damage resulting from the use of our website or products, unless directly due to our negligence.
10. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Kerala, India.
11. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the website after changes implies your acceptance.
12. Contact Information
If you have questions about these Terms, please contact us:
📧 Email: mallusspicesonline@gmail.com
📍 Kerala, India